Refund policy

Return and Refund Policy

Thank you for shopping with DVM Farms. We want you to be happy with your purchase. Because our merchandise is made to order, we have specific policies regarding returns, exchanges, and damaged or incorrect items.

Made-to-Order Products

Most DVM Farms merchandise is made to order through our production partner, Printful. Because products are produced specifically for each order, we generally do not accept returns or exchanges simply because a customer ordered the wrong size, color, or changed their mind.

Please review product descriptions and size charts carefully before placing your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include:

Your order number
A description of the issue
Clear photos of the item and the packaging, if applicable

We will review the issue and work with our fulfillment partner to determine the appropriate resolution.

If the item is confirmed to be defective, damaged during delivery, or incorrectly fulfilled, we may provide a replacement or refund, depending on the circumstances.

Incorrect Size or Color

We recommend checking the product's size chart and color options carefully before ordering.

We generally cannot offer refunds or exchanges for products ordered in the wrong size or color.

Lost or Delayed Packages

Once an order has been shipped, delivery is handled by the selected carrier. If your package appears to be delayed or lost, please contact us so we can help determine the appropriate next steps.

Refunds

If a refund is approved, the refund will generally be issued to the original payment method. Processing times may vary depending on your payment provider.